How good is your commercial window cleaner? Here are some ideas on what you should be expecting.
Much will depend of course on the nature of your building and other constraints you are under financially. Building useage can also play a large part in the extent to which you need your contractor to perform.
Are all aspects of their business providing you with the information you need, when you need it? Is that communication at the standard you would hope for? Does their publicity information tell you clearly and professionally what you need to know? Are their proposals comprehensive? A really thorough proposal is a sign of a well-organised business. Is their invoicing detailed, timely and accurate? When you contact them, do they resolve your query quickly? Do they email you an attendance sheet to confirm that the work has been done?
Do they have a Health & Safety policy? What evidence is there that the policy is adhered to? How do management check that it is being adhered to? What action do they take when there are problems? What is their accident record?
Do they have a written customer care policy? What standards do they expect from their staff? When cleaning internally, you should expect their staff to be trustworthy, smart, conscientious, non-intrusive, ask before they move anything, remove shoes where appropriate, knock on doors before entering, be respectful, polite and friendly without distracting staff who are working and finally, clean and tidy up when finished
It is not unreasonable for you to expect your window cleaners to turn up on time! Inevitably, from time to time, delays do occur, but when they do a phone call to warn whoever is expecting them is the least that should happen.
When you select a window cleaning company, you want someone you can rely on. To give you the confidence you need, the company should be prepared to offer you guarantees. You should never receive an invoice unless they are completely satisfied that the job has been completed to the standards agreed. If you are not happy with any part of the work carried out, they should revisit the site and put it right within 48 hours of being notified.
What is their staffing like? Each staff member should have been trained and certificated to the relevant standards. There should be a training record available for you to see. You should establish whether staff undergo security checks and what the length of service of all staff are. The longer they have been employed, generally the more secure and well-run the company is. How many of the staff are full time and how many are on contract or subcontractors? - 30244
Much will depend of course on the nature of your building and other constraints you are under financially. Building useage can also play a large part in the extent to which you need your contractor to perform.
Are all aspects of their business providing you with the information you need, when you need it? Is that communication at the standard you would hope for? Does their publicity information tell you clearly and professionally what you need to know? Are their proposals comprehensive? A really thorough proposal is a sign of a well-organised business. Is their invoicing detailed, timely and accurate? When you contact them, do they resolve your query quickly? Do they email you an attendance sheet to confirm that the work has been done?
Do they have a Health & Safety policy? What evidence is there that the policy is adhered to? How do management check that it is being adhered to? What action do they take when there are problems? What is their accident record?
Do they have a written customer care policy? What standards do they expect from their staff? When cleaning internally, you should expect their staff to be trustworthy, smart, conscientious, non-intrusive, ask before they move anything, remove shoes where appropriate, knock on doors before entering, be respectful, polite and friendly without distracting staff who are working and finally, clean and tidy up when finished
It is not unreasonable for you to expect your window cleaners to turn up on time! Inevitably, from time to time, delays do occur, but when they do a phone call to warn whoever is expecting them is the least that should happen.
When you select a window cleaning company, you want someone you can rely on. To give you the confidence you need, the company should be prepared to offer you guarantees. You should never receive an invoice unless they are completely satisfied that the job has been completed to the standards agreed. If you are not happy with any part of the work carried out, they should revisit the site and put it right within 48 hours of being notified.
What is their staffing like? Each staff member should have been trained and certificated to the relevant standards. There should be a training record available for you to see. You should establish whether staff undergo security checks and what the length of service of all staff are. The longer they have been employed, generally the more secure and well-run the company is. How many of the staff are full time and how many are on contract or subcontractors? - 30244
About the Author:
If you are responsible for arranging office window cleaning make sure you read Marcus P Weeks' very good free guidecalled 'Everything you need to know about buying office window cleaner services' or visit the MPW website.
