So what should you expecting from your window cleaning contractor? A great deal will depend of course on the nature of your building and the constraints you're under financially. The usage of the building or various parts can also play a large part in the extent to which you need your contractor to perform. To help you assess your current or potential contractor(s), here's a checklist of the sort of standards you should consider to see if they are appropriate to your needs:
Communication: Are all aspects of their business geared to providing you with the information you need, when you need it? Is that communication at the standard you would hope for? Publicity (literature, website etc.). Does it tell you clearly and professionally what you need to know? In particular, what sets them apart from other contractors? This is important, as companies that do this well, usually understand the importance of thinking about client needs, demonstrate their professionalism and are more likely to provide a good service. Proposals. Are they comprehensive? Do they include a clear statement of your organisation's needs? Do they confirm contact details for those involved in the contract? Do they properly break down the cost, so you can see how it is derived? A good site assessment should cover the following topics: Access methods Timescales (how long will it take) Health & Safety Risk Assessment Method statement Summary of customer requirements Frequency of cleaning for each area A window plan - an elevation drawing showing what needs to be done Detailed costs COSHH report Staffing list Contact details (regular and emergency) Guarantees Complaints procedure Review policy
A really thorough proposal is a sign of a well-organised business that will be more likely to deliver on its promises. The cheapest price does not always mean the lowest cost. Invoicing. Is it detailed, timely and accurate? Availability. When you contact them, is the telephone answered promptly? Is there someone available to answer your questions? Do they call you back promptly or when they say they will? This all contributes to the cost of doing business with them. Resolving issues. When you raise a cause for concern, how do they react? Ideally, you want a company that takes responsibility, doesn't get defensive and resolves issues quickly and satisfactorily. Attendance sheets. Do they email you an attendance sheet to confirm the work that has been done?
If you would like a free assessment and proposal for your building, please call 08452 638910 or visit the MPW London Window Cleaners Limited website at www.mpwwindowcleaners.co.uk Why should you consider allowing MPW London Window Cleaners Ltd to provide you with a proposal? Are you one hundred per cent satisfied with your existing supplier's quality, reliability and customer service? Would you like to benchmark their prices and service levels? Do you have any additional requirements and want to stop your existing supplier being complacent?
My company can offer you the following: Dependability: We turn up on the dot every time, without fail. Flexibility: We clean at specific times to suit you. Friendly staff: Who are fully trained, conscientious, courteous, considerate, punctual, smart and trustworthy. Capability: A range of cleaning which includes windows, framework, cladding and gutters on buildings of all shapes and sizes. A Property-friendly service: Using the proven "Reach & Wash" system which dispenses with ladders that can do so much damage to your property such as marking, chipping and scratching paintwork, cladding, gutters and damaging tiles and slates. A Fair price: We guarantee our prices for a minimum of THREE YEARS. This means no irritating annual increases and no artificially low first year prices just to win the business. Experience: You will be in good company. My company works with hundreds of commercial and public sector organisations such as: Morrison Supermarkets; ISS Mediclean; The Savoy Hotel, Panasonic, Fujitsu, Siemens, Odeon Cinema Complexes, the NHS Trust and Buckinghamshire County Council. Guarantee. When you select a window cleaning company, you want someone you can rely on. We are so confident in our service standards that we guarantee them, if youCall us on 08452 638910 for full details of our guarantees. - 30244
Communication: Are all aspects of their business geared to providing you with the information you need, when you need it? Is that communication at the standard you would hope for? Publicity (literature, website etc.). Does it tell you clearly and professionally what you need to know? In particular, what sets them apart from other contractors? This is important, as companies that do this well, usually understand the importance of thinking about client needs, demonstrate their professionalism and are more likely to provide a good service. Proposals. Are they comprehensive? Do they include a clear statement of your organisation's needs? Do they confirm contact details for those involved in the contract? Do they properly break down the cost, so you can see how it is derived? A good site assessment should cover the following topics: Access methods Timescales (how long will it take) Health & Safety Risk Assessment Method statement Summary of customer requirements Frequency of cleaning for each area A window plan - an elevation drawing showing what needs to be done Detailed costs COSHH report Staffing list Contact details (regular and emergency) Guarantees Complaints procedure Review policy
A really thorough proposal is a sign of a well-organised business that will be more likely to deliver on its promises. The cheapest price does not always mean the lowest cost. Invoicing. Is it detailed, timely and accurate? Availability. When you contact them, is the telephone answered promptly? Is there someone available to answer your questions? Do they call you back promptly or when they say they will? This all contributes to the cost of doing business with them. Resolving issues. When you raise a cause for concern, how do they react? Ideally, you want a company that takes responsibility, doesn't get defensive and resolves issues quickly and satisfactorily. Attendance sheets. Do they email you an attendance sheet to confirm the work that has been done?
If you would like a free assessment and proposal for your building, please call 08452 638910 or visit the MPW London Window Cleaners Limited website at www.mpwwindowcleaners.co.uk Why should you consider allowing MPW London Window Cleaners Ltd to provide you with a proposal? Are you one hundred per cent satisfied with your existing supplier's quality, reliability and customer service? Would you like to benchmark their prices and service levels? Do you have any additional requirements and want to stop your existing supplier being complacent?
My company can offer you the following: Dependability: We turn up on the dot every time, without fail. Flexibility: We clean at specific times to suit you. Friendly staff: Who are fully trained, conscientious, courteous, considerate, punctual, smart and trustworthy. Capability: A range of cleaning which includes windows, framework, cladding and gutters on buildings of all shapes and sizes. A Property-friendly service: Using the proven "Reach & Wash" system which dispenses with ladders that can do so much damage to your property such as marking, chipping and scratching paintwork, cladding, gutters and damaging tiles and slates. A Fair price: We guarantee our prices for a minimum of THREE YEARS. This means no irritating annual increases and no artificially low first year prices just to win the business. Experience: You will be in good company. My company works with hundreds of commercial and public sector organisations such as: Morrison Supermarkets; ISS Mediclean; The Savoy Hotel, Panasonic, Fujitsu, Siemens, Odeon Cinema Complexes, the NHS Trust and Buckinghamshire County Council. Guarantee. When you select a window cleaning company, you want someone you can rely on. We are so confident in our service standards that we guarantee them, if youCall us on 08452 638910 for full details of our guarantees. - 30244
About the Author:
If you are responsible forbuyingallwindow cleaning Londonmake sure you peruse Marcus P Weeks excellent free leaflet called 'Everything you need to know about buying allwindow cleaner services' or visit the MPW website
